Shipping policy

Shipping Policy

Thank you for shopping with us! We are committed to providing a smooth and reliable shipping experience. Please review our shipping policy below:

Processing & Shipping Times

• Orders are processed within 1-2 business days (excluding weekends and holidays).
• Once shipped, delivery times may vary depending on the destination and shipping carrier.

Shipping Costs

• We participate in TikTok’s Free Shipping Incentive, meaning orders over $30 qualify for free shipping.
• For orders under $30, shipping costs are calculated at checkout and are the responsibility of the customer.

Tracking Your Order

• Once your order is shipped, you will receive a confirmation email with tracking details.
• Please allow up to 24 hours for tracking updates to reflect.

Shipping Locations

• We currently ship within the U.S. only.
• If you are outside our shipping zone, we recommend checking TikTok Shop's guidelines for availability.

Lost, Delayed, or Damaged Shipments

• We are not responsible for delays caused by carriers, weather conditions, or other unforeseen circumstances.
• If your package is lost or damaged in transit, please contact us at Info@washwithpawsh.com for assistance.

Address Accuracy

• Please ensure that your shipping address is correct before completing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer.

If you have any questions regarding our shipping policy, feel free to contact us at Info@washwithpawsh.com.

Thank you for shopping with us!